Effective date: 25 October 2026
Veyaia is operated by Hannah Lenthall trading as Veyaia (“Veyaia”, “we”, “us” or “our”). We are the controller of the personal information we process to provide the Veyaia mobile application and related services.
This Privacy Policy explains what information we collect, how we use and share it, and the choices and rights available to you.
For privacy questions or requests, contact hannahlenthall@hotmail.co.uk.
1. Information We Collect
Account and profile information
We collect information you provide when creating or managing your account, including your name, email address, user ID, preferences and subscription status.
If you complete a profile, we also process the information you choose to provide, such as your display name, profile image, biography, interests, intentions, goal themes and optional Instagram handle.
Content you create
We process the content you create, upload or save within Veyaia, including:
Some content may reveal sensitive information about you, including information about your wellbeing or health. Please share thoughtfully and avoid including unnecessary sensitive information about yourself or other people.
AI feature information
When you enable AI features, we process your requests and relevant context to generate personalised replies, plans, suggestions, affirmations and insights.
Depending on the feature, this context may include your conversations, goals, habits, mood logs, board themes, image searches and profile interests.
We also record your AI consent preference and information needed to manage AI access and usage limits.
Voice input
If you choose to use voice input, Veyaia uses your microphone and Apple’s speech-recognition services to transcribe your speech.
Depending on your device and Apple’s service availability, speech recognition may involve processing by Apple. The resulting text becomes part of your message and is processed as described in this policy.
You can manage microphone and speech-recognition permissions in your device settings.
Image searches
If you search for images through Veyaia’s Pexels integration, we process your search terms and retrieve image results from Pexels.
Usage and technical information
We collect information about app activity and feature use, including onboarding milestones, activity streaks, feature limits, paywall interactions and purchase or restoration events.
Veyaia and its service providers may also process technical information such as app-instance identifiers, device and operating-system information, app version, network information and diagnostic logs.
Subscription information
Apple processes payments for Veyaia Pro. We process subscription and transaction information needed to verify purchases, restore access, manage entitlements and prevent misuse.
We do not receive or store your full payment card details.
Support and safety information
If you contact us or submit a report, we process your contact information, the information you provide, and relevant content needed to investigate and respond.
2. How We Use Your Information
We use personal information to:
We do not sell your personal information or use it for third-party cross-app advertising or tracking.
3. Our Legal Bases
Where UK or European data protection law applies, we rely on the following legal bases, as appropriate:
Where information constitutes special-category data, such as health information, we must also have an applicable additional legal condition before processing it. Where that condition is explicit consent, we will request it separately.
You can withdraw consent through the relevant app or device settings, or by contacting us. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
4. Artificial Intelligence
Veyaia uses OpenAI to provide AI features.
With your permission, we send relevant conversations, goals, habits, mood logs, board themes, image searches and profile interests to OpenAI to generate personalised responses and suggestions.
You can disable AI features in Settings. This stops future AI processing through those features, but does not itself delete previously stored conversations, generated content or information already processed by a provider.
Information sent to OpenAI is subject to the service arrangements and retention rules applicable to the API services we use.
AI responses may be inaccurate, incomplete or unsuitable for your circumstances. They are intended for general information, creativity and self-reflection and do not constitute medical, psychological, legal, financial or other professional advice.
5. Service Providers and Other Disclosures
We share information where necessary with providers that help us operate Veyaia, including:
Depending on the service, providers act on our instructions or process certain information under their own terms and privacy policies.
We may also disclose information when necessary to comply with law, respond to valid legal requests, protect rights and safety, or investigate fraud or misuse.
6. Storage and Security
We use Firebase and related Google Cloud services to store and process account information and app content. Some information is also stored locally on your device to support app functionality, caching and widgets.
We use safeguards designed to protect information, including authentication, access controls and encrypted transmission.
No online service or electronic storage system can guarantee absolute security.
7. International Processing
Our providers may process information outside your country, including in countries whose data protection laws differ from yours.
Where applicable law requires safeguards for an international transfer, we use a legally permitted transfer arrangement. You may contact us for information about the safeguards applicable to your information.
8. Retention and Account Deletion
We retain information for as long as needed to provide the service and fulfil the purposes described in this policy. Retention depends on the type of information, whether your account remains active, and any security, dispute-resolution or legal requirements.
You can request account deletion within the app or by contacting us.
Submitting an in-app deletion request freezes your account access and AI features while the request is reviewed. It does not immediately erase your information.
We will review the request and delete or anonymise information as required by applicable law. We may retain limited information where necessary for legal obligations, fraud prevention, purchase records or legal claims.
Provider logs and any backups may have separate retention cycles. We will explain applicable exceptions or delays when responding to your request.
Deleting your Veyaia account does not automatically cancel an Apple subscription. Manage or cancel your subscription through your Apple account settings.
9. Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
To exercise your rights, contact hannahlenthall@hotmail.co.uk. We may need to verify your identity before completing a request.
We respond within the period required by applicable law, generally one month under UK and EU data protection law. If a permitted extension is needed, we will explain why.
You can also manage AI consent within Veyaia, and device permissions through your device settings.
10. Children’s Privacy
Veyaia is not intended for children under 16, and we do not knowingly collect their personal information.
If you believe a child under 16 has provided personal information, contact us so we can investigate and take appropriate action.
11. Changes to This Policy
We may update this policy as our services or legal requirements change.
We will update the effective date and provide additional notice of material changes where appropriate or required by law.
12. Contact
Hannah Lenthall trading as Veyaia
Email: hannahlenthall@hotmail.co.uk