Effective date: 25 October 2026
These Terms and Conditions (“Terms”) govern your use of the Veyaia mobile application and related services (“Veyaia” or the “Service”).
Veyaia is operated by Hannah Lenthall trading as Veyaia (“we”, “us” or “our”).
Email: hannahlenthall@hotmail.co.uk
Please read these Terms before creating an account or purchasing a subscription. If you do not agree, you should not use the Service.
1. About Veyaia
Veyaia provides tools for vision boards, goal planning, habit tracking, mood logging, affirmations and AI-assisted reflection.
Features and availability may depend on your subscription, device, location and app version.
Veyaia supports personal organisation, creativity and self-reflection. It does not guarantee that you will achieve a particular goal, outcome or improvement in wellbeing.
2. Eligibility
You must be at least 16 years old to use Veyaia.
If you are below the age at which you can enter into a binding agreement in your country, you must have permission from a parent or legal guardian. Paid purchases must also comply with the requirements of your Apple account and applicable law.
You must provide accurate account information and use the Service lawfully.
3. Your Account
You are responsible for keeping your login details secure and for activity you authorise through your account.
You must not share your account in a way that allows others to bypass subscription restrictions, usage limits or security controls.
If you suspect unauthorised access, contact us promptly. We may take reasonable steps to verify account ownership before changing access or responding to account requests.
4. Permission to Use Veyaia
Subject to these Terms, you may use Veyaia for your personal, non-commercial purposes.
We retain ownership of the app, its software, branding, designs and other materials we provide, except for user content and third-party materials.
You must not copy, resell, redistribute or commercially exploit the Service without permission.
Restrictions on reverse engineering or similar activities apply only to the extent permitted by law and do not override applicable open-source licences.
The iOS application is also subject to Apple’s Standard End User Licence Agreement, unless a separate custom licence is expressly provided through the App Store. These Terms supplement that licence for the Veyaia service.
5. Free Features and Veyaia Pro
Veyaia offers free features and paid subscription access through Veyaia Pro.
The purchase screen describes the subscription price, billing period, included features and any trial or promotional offer before you confirm a purchase.
Plans may include limits on features such as AI requests, image searches, uploads, boards or other content. Applicable allowances are shown within the app or purchase information. A subscription does not provide unlimited use unless expressly stated.
We will not materially reduce the core benefits of a paid subscription during a period you have already paid for without providing an appropriate remedy where required by law.
6. Subscriptions, Billing and Cancellation
Veyaia Pro subscriptions are purchased and billed through Apple’s App Store.
Unless the purchase screen states otherwise:
If a free trial or promotional offer is available, its duration, eligibility requirements and subsequent price will be shown before purchase.
Price changes will be communicated and handled through Apple’s applicable processes, including consent where required.
Deleting Veyaia, signing out or requesting account deletion does not automatically cancel your subscription.
You can use the app’s restore-purchases option where available. Restoration depends on a valid purchase and the relevant Apple account.
7. Refunds and Consumer Rights
For purchases billed through Apple, refund requests can be submitted through Apple’s refund service.
Refund eligibility depends on applicable law and Apple’s purchase arrangements. Nothing in these Terms removes your statutory cancellation rights or remedies for faulty, misdescribed or improperly supplied digital content or services.
Where the law permits a cancellation right to end because digital content is supplied immediately, this requires the applicable consent and acknowledgement during purchase. Accepting these Terms alone does not waive that right.
Contact us if you have a problem with Veyaia or access to purchased features.
8. Your Content
You retain any ownership rights you have in the content you upload, write or create.
You give us a limited, non-exclusive permission to host, store, reproduce, format, transmit and display that content as necessary to operate the features you use. This includes processing content through our service providers and, when you enable AI features, using relevant content to provide those features as explained in our Privacy Policy.
This permission does not transfer ownership of your content to us or allow us to sell it.
It continues only as necessary to provide the Service and deal with deletion, retention and legal requirements described in our Privacy Policy.
You must have the rights or permission needed to upload and use your content. Do not upload another person’s private information, photographs or protected work without appropriate permission or another lawful basis.
9. AI Features
Some features use third-party artificial intelligence services, including OpenAI.
AI processing requires the relevant permission within Veyaia. The information used and your choices are explained in our Privacy Policy and AI consent screens.
AI-generated content may be inaccurate, incomplete, biased or unsuitable for your circumstances. Similar responses may be generated for other users, and generated material may not be unique or eligible for intellectual property protection.
You should review suggestions before relying on them, sharing them or applying changes to your goals and habits.
AI features do not provide medical, psychological, legal, financial or other professional advice. They are not designed to diagnose or treat conditions, provide crisis support or make important decisions on your behalf.
For matters requiring professional advice, consult an appropriately qualified professional. Do not rely on Veyaia for emergency assistance.
Please avoid submitting unnecessary sensitive information about yourself or personal information about other people.
You must not use AI features to generate unlawful, abusive, exploitative or otherwise prohibited content.
You can disable AI features in Settings. Disabling AI does not itself delete previously stored conversations, generated content or information already processed by a provider.
10. Images and Third-Party Services
Veyaia may provide access to Pexels images and other third-party materials or services.
Third-party content remains subject to the rights and licence conditions that apply to it. Access through Veyaia does not give you unrestricted ownership or permission to resell or otherwise use that content outside its licence.
You must comply with applicable third-party terms when using those services, including Apple’s terms.
Third-party availability can affect individual features. We remain responsible for our own obligations to you under applicable law.
11. Acceptable Use and Security
You must not:
If you discover a security issue, please report it privately to our contact email.
You may report inappropriate AI responses through the reporting options available in the app or by contacting us.
12. Availability and Changes to the Service
We aim to provide a reliable Service, but maintenance, technical faults, network problems and third-party outages may cause interruptions.
Some features require an internet connection, compatible hardware, device permissions or a supported operating-system version.
We may update Veyaia to improve functionality, address security issues, comply with law or respond to technical requirements.
Where a change materially disadvantages you or affects paid access, we will provide reasonable notice where practicable and any cancellation, refund or other remedy required by law.
If we discontinue the Service, we will provide reasonable notice where possible and explain arrangements for paid subscriptions and your content.
13. Suspension and Termination
We may restrict or suspend access where reasonably necessary to address a serious or repeated breach of these Terms, unlawful activity, fraud or a security or safety risk.
We will act proportionately and provide notice and an opportunity to resolve the issue where appropriate. Immediate action may be necessary for urgent risks.
If you believe action was taken incorrectly, contact us for review.
Suspension or termination does not remove any refund or other consumer rights you have under applicable law.
14. Account Deletion
You may request account deletion within Veyaia or by contacting us.
The current in-app process freezes account access and AI features while the deletion request is reviewed. Submitting the request does not immediately erase your information.
Deletion and any necessary retention are handled as described in our Privacy Policy and applicable law.
Before requesting deletion, save any content you wish to keep using the options available in the app.
You must separately cancel any active subscription through Apple.
15. Privacy
Our Privacy Policy explains how we collect, use, share and retain personal information and how you can exercise your rights.
Agreeing to these Terms does not replace any separate consent required for optional processing or device permissions.
16. Our Responsibility to You
We will provide the Service with reasonable care and skill and meet applicable requirements for digital content and services.
If we breach these Terms or fail to use reasonable care and skill, we are responsible for loss or damage that is a reasonably foreseeable result.
Veyaia is provided for personal use. We are not responsible for business losses arising from commercial use, such as lost business profits or opportunities.
Nothing in these Terms excludes or limits responsibility for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability or consumer right that cannot lawfully be excluded or limited.
17. Changes to These Terms
We may update these Terms for changes to the Service, legal requirements or security and operational needs.
We will give reasonable advance notice of material changes where practicable, explain when they take effect, and obtain agreement where legally required.
Changes will not retrospectively remove rights relating to a purchase or dispute that has already arisen.
If you do not accept a material change, you may stop using the Service and cancel future subscription renewals. Any additional cancellation or refund rights required by law remain available.
18. Applicable Law and Disputes
You retain the protections of mandatory consumer laws that apply in your country of residence.
Nothing in these Terms requires you to bring a claim in a country other than one available to you under applicable law, or prevents you from contacting a consumer regulator or using an available dispute-resolution process.
Please contact us first if you have a complaint so we can try to resolve it. This does not limit your right to pursue other remedies.
19. General
If a provision of these Terms is found to be unlawful or unenforceable, the remaining provisions continue to apply to the extent permitted by law.
A delay in enforcing a provision does not mean we give up the right to enforce it later.
Nothing in these Terms removes rights or remedies that you have under applicable law.
20. Contact
For questions, support or complaints, contact:
Hannah Lenthall trading as Veyaia
Email: hannahlenthall@hotmail.co.uk